Anderson Homes proudly provides our homeowners with a one-year Customer Care Program.  The coverage period begins the day you close escrow and concludes one year following your close of escrow.  Homeowners are allowed to submit non-emergency requests two times during this one-year period: once 60 days after close of escrow and again 11 months following close of escrow.  Request can be submitted via the ‘Anderson Homes Portal,’ through the ‘Customer Care’ section of this website, via fax, email, or standard mail.  Any requests submitted via telephone will also be required in writing.

Emergency requests, however, are permitted at any time during the coverage period.

“Emergency” means any condition that would lead to substantial damage, or additional damage to the home or property if not repaired immediately.  Examples of an “Emergency” include plumbing leaks, no heat in cold weather, or any potentially hazardous condition.  In an emergency, requests shall be made by telephone to an Anderson Homes Customer Service representative, provided, however, that the Service Request is promptly followed by your completed service request form.